Shipping Policy
ACE NOVELTY DISTRO SHIPPING POLICY
UNLIKE MANY OTHER WEBSITES WITH SPECIAL RULES AND FINE PRINT, ACE NOVELTY DISTRO HAS A TRANSPARENT AND CLEAR SHIPPING POLICY FOR ALL ORDERS PLACED ON OUR WEBSITE, WITHOUT ANY NOTABLE EXCEPTIONS.
WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME, AS PROMISED ON OUR WEBSITE. EACH ORDER MAY BE SHIPPED ONLY TO A SINGLE DESTINATION ADDRESS SPECIFIED AT THE TIME OF PAYMENT FOR THAT ORDER. PLACING MULTIPLE ORDERS TO SHIP PRODUCTS TO DIFFERENT ADDRESSES WOULD BE BEST. WE MAKE OUR BEST EFFORTS TO SHIP EACH ITEM IN YOUR ORDER WITHIN 2-3 WORKING DAYS OF THE ORDER. HOWEVER, IN SOME CASES, WE MAY TAKE LONGER, UP TO 5 WORKING DAYS, WE SHIP ALL WEEKDAYS (MONDAY TO FRIDAY), EXCLUDING PUBLIC HOLIDAYS. ENSURE YOUR ORDER REACHES YOU IN THE FASTEST TIME AND GOOD CONDITION.
WHILE WE SHALL STRIVE TO SHIP ALL ITEMS IN YOUR ORDER TOGETHER, THIS MAY NOT ALWAYS BE POSSIBLE DUE TO PRODUCT CHARACTERISTICS OR AVAILABILITY.
UPS DOES NOT MEET ITS SERVICE GUARANTEE. CUSTOMERS CAN NOTIFY ACE NOVELTY, AND WE WILL GLADLY PLACE THE CLAIM WITH UPS TO RECOVER YOUR SHIPPING COSTS. ACE NOVELTY DISTRO WILL CREDIT CUSTOMER ACCOUNTS FOR THE SHIPPING FEES FROM SUCCESSFUL CLAIMS AS SOON AS UPS HAS PAID THE CLAIM.
TRACK PACKAGE
You may track the shipping status of your order by using provided tracking details on UPS tracking website.
DECLINE SHIPMENT
IF YOU BELIEVE THAT THE PRODUCT IS NOT IN GOOD CONDITION, OR IF THE PACKAGING IS TAMPERED WITH OR DAMAGED, BEFORE ACCEPTING DELIVERY OF THE GOODS, PLEASE REFUSE TO TAKE DELIVERY OF THE PACKAGE, AND CALL INFORM US MENTIONING YOUR ORDER REFERENCE NUMBER.
FREE SHIPPING
FREE SHIPPING OVER $1000. OFFER WILL NOT APPLY TO DISCOUNTED PRICES.
SATURDAY SHIPMENTS
UPS GROUND ONLY OPERATES ON SATURDAYS FOR THE FOUR WEEKENDS BETWEEN THANKSGIVING AND CHRISTMAS. DURING THE REST OF THE YEAR, WE WILL PICK AND PACK ALL SATURDAY ORDERS THAT SPECIFY UPS GROUND AS THEIR METHOD OF SHIPMENT; HOWEVER, THOSE PACKAGES WILL NOT BEGIN MOVING UNTIL THE FOLLOWING MONDAY.
DELAYED AND LOST SHIPMENTS
SHIPMENTS CAN EXPERIENCE DELAYS AND COMPLICATIONS BEYOND ACE NOVELTY DISTRO’S CONTROL. WHILE WE WILL MAKE EVERY EFFORT TO WORK WITH THE CARRIERS ON YOUR BEHALF TO LOCATE AND EXPEDITE THESE SHIPMENTS, CUSTOMERS ASSUME FULL RESPONSIBILITY FOR THEIR PACKAGES AS SOON AS THEY HAVE BEEN SHIPPED FROM ACE NOVELTY DISTRO (FOB SHIPPING POINT). ACE NOVELTY DISTRO WILL NOT BE RESPONSIBLE FOR LOST PACKAGES OR WRONG ADDRESSES. CUSTOMER CLAIM LOST PACKAGE AT UPS.
DECLARE VALUE OR SHIPMENT INSURANCE
DECLARED VALUE ADVANTAGE IS AVAILABLE AT CHECKOUT 1.5% OF YOUR TOTAL ORDER, PROTECT YOUR HIGH-VALUE SHIPMENT BY UPS. IF THE PACKAGE IS LOST OR DAMAGED, YOU CAN CLAIM THE VALUE OF YOUR SHIPMENT. GAIN PEACE OF MIND.
DIRECT SIGNATURE SERVICES
SERVICE AVAILABLE BY UPS. DIRECT SIGN MEANS SOMEONE AT LEAST 21 YEARS OLD IN THIS ADDRESS TO SIGN FOR THE PACKAGE OTHERWISE, THEY LEAVE THE PACKAGE OUTSIDE WITHOUT KNOWLEDGE. THE CUSTOMER MUST INFORM US OF THIS SERVICE. WE WILL APPLY AN EXTRA $4 PER PACKAGE.
CASH ON DELIVERY (COD)
WE ARE NOT ABLE TO PROVIDE COD SERVICES DUE TO SOME RESTRICTIONS.
SHIPMENTS TO RESIDENTIAL ADDRESS AND POST OFFICE BOXES(P.O BOX)
BECAUSE FEDERAL AND STATE REGULATIONS REQUIRE AGE VERIFICATION, ACE NOVELTY DISTRO ONLY SHIPS TO COMMERCIAL ADDRESSES. SHIPMENTS TO RESIDENTIAL ADDRESSES OR POST OFFICE BOXES MAY BE CANCELED WITHOUT WARNING. CONTINUED SHIPPING TO RESIDENTIAL ADDRESSES MAY RESULT IN ACCOUNT CANCELLATION WITHOUT WARNING. WE ARE NOT ABLE TO PROVIDE COD SERVICES DUE TO OUR SHIPPER RESTRICTIONS.
